TERMS & CONDITIONS

PATIENT RIGHTS AT CONCUSSION CENTRAL:

1. Every patient has rights regarding their treatment and service provided. At Concussion Central we value your rights and for the best service it is important that you are aware that:

– you are free to discontinue treatment at Concussion Central at any time

– you are free to seek a second opinion – you are able to request to seek a second opinion, either by another therapist at Concussion Central or elsewhere. We are very happy to be in contact with them if desired.

– you are free to provide written or verbal feedback – we are happy to hear comments on how we can improve our service to you and make Concussion Central better.

– you may refuse treatment at any time – you do not have to undergo the treatment the physiotherapist recommends. You may ask about alternative treatment options also and can request information on this as well.

2. We will provide a copy of your records upon request – please speak to the Practice Manager or email info@concussioncentral.com (for telehealth clients) about obtaining a copy of your records.
3. We will uphold your privacy and confidentiality at all times – This is important to us. Please see our detailed Privacy Policy.
4. We will gain your informed consent on treatment/s and cost – we will ask you if you agree to the treatment and/or management plan and any associated costs.
5. We will uphold your rights. You will receive the highest quality of care and will not be discriminated against on the basis of gender, age, sexual preference, and ethnicity or cultural/religious beliefs.
6. If you have any further questions or would like to speak to someone about any of these rights, please feel free to contact one of our Directors at info@concussioncentral.com.

 

YOUR COMMITMENT TO US:

At Concussion Central we want you to have an exceptional experience culminating in results that optimize your physical health. As part of your initial consultation you and your physiotherapist will determine the goals to be achieved and the treatment pathway that will get you there.

To achieve these goals, we need a commitment from you to follow our recommendations and avoid situations that may aggravate your condition or hamper your recovery.

Clients who are late for appointments may receive a shorter consultation time so as to not inconvenience other clients.

We ask that you read our policies so you understand our billing, late notice, and missed appointment processes that we adhere to as well as your rights at Concussion Central

 

LATE NOTICE/MISSED APPOINTMENT POLICY:

Concussion Central is committed to providing all our clients with exceptional care.  In the event of a late notice, or when a patient does not attend a confirmed appointment, they prevent another patient from being seen.

If 24 hours notice is not given to reschedule your appointment, fees will be incurred.  A 50% late notice/missed appointment fee will apply to consultations.

A missed appointment will be treated in the same way as a late notice.

 

ACCOUNTS, BILLING and HEALTH INSURANCE REBATES

All consultation appointments at Concussion Central have an associated fee.

Our fee schedule is available at reception.  Alternatively, if you have any further queries, please speak to our reception staff who can advise the current fees associated with different services.

Full payment is expected at the time of consultation.

We accept cash, EFTPOS and credit card payments for in person appointments and online credit card payments for telehealth appointments. In person physiotherapy consultations are eligible for rebate through your private health cover extras. We can process your private health insurance rebate through HICAPS at the time of payment for most appointments.

Private health rebates for telehealth physiotherapy appointments vary between private health insurance providers. We advise you to contact your private health insurance provider prior to your telehealth physiotherapy appointment to determine whether you are eligible for a private health rebate. All telehealth physiotherapy appointments must be paid for in full at the time of the appointment. It is your responsibility as the client to then submit your claim for processing with your private health insurance company in order to obtain any reimbursement you may be entitled to.

Private health rebates can only be claimed after the service has been received.

 

COMMUNICATION AT CONCUSSION CENTRAL:

At Concussion Central we use SMS to communicate in person appointment reminders to you and email to communicate telehealth appointment reminders. We also utilize email to send important practice information to you. From time to time we will send special offers and our newsletter to your email to keep you up with the latest Concussion Central news. If you do not wish to receive newsletters and special offers to your email address, please advise contact us at info@concussioncentral.com

With your permission, our therapists will communicate with your GP/specialist to ensure the best, comprehensive care.

 

DISCLAIMER:

1. If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider.
2. If you think you may be suffering from any medical condition, you should seek immediate medical attention.
3. You should never delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information on this website. If you have any concerns about your health, consult your general practitioner. Information provided on this Site does not imply endorsement of third-party services or products and cannot provide you with health and medical advice.
4. Nothing in this medical disclaimer will:
   (a) limit or exclude our liability for death or personal injury resulting from negligence;
   (b) limit or exclude our liability for fraud or fraudulent misrepresentation;
   (c) limit any of our liabilities in any way that is not permitted under applicable law; or
   (d) exclude any of our liabilities that may not be excluded under applicable law.
5. If you have any concerns about your health, consult your general practitioner. Information provided on this site does not imply endorsement of third-party services or products.

TERMS and Conditions of your engagement in therapy at concussion central

1. GENERAL

We agree to provide the physiotherapy services to you on the terms set out in this Agreement. This document represents the entire understanding between the Parties, and – except for those terms implied by law and which cannot be excluded and any other terms specifically incorporated by reference – no other terms apply.

2. CONSENT

You signify your consent to this Agreement by purchasing any therapy services from the web site or attending any therapy services in person. We do alter this Agreement from time to time, and you must review this document before each purchase. This document was last changed on June 2021.

If you are under 18 years of age, you must provide us with the written consent of your parent or guardian, who must also agree to –

• be bound by this Agreement;
• provide proper supervision in relation to the provision of information to us; and
• provide proper supervision in relation to your use of our therapy services

3. PURPOSE AND NATURE OF OUr online physioTHERAPY SERVICES

You acknowledge that –

• no online service is a perfect substitute for an “in person” consultation with a physiotherapist; and
• we are unable to guarantee that our treatments will result in a cure of your particular complaint or condition. We recommend treatments that we believe are likely (based upon our experience and training) to be effective, but we cannot guarantee results.

4. SUITABILITY OF OUR online PHYSIOTHERAPY SERVICES

It may become obvious to us that our online physiotherapy services are not suitable for you. In these circumstances, we will not provide the online physiotherapy services to you. Instead, we will refund any money paid by you, and will suggest an alternative course of action.

5. PROVISION OF INFORMATION BY YOU

You acknowledge that in delivering our physiotherapy services, we are completely reliant upon the information that you provide us. In this regard, you agree to provide us with:

• accurate and complete information in response to our online questionnaires and any follow up questions which we ask of you; and
• any information which could reasonably be expected to be relevant to your condition or treatment.

6. USING OUR THERAPY SERVICES

1. Full understanding required:You must not implement our treatment program or act on any advice unless you fully understand it. Please ask any questions before implementing any treatment program or acting on any advice provided by us.
2. Cessation: You must immediately cease using our treatment program and cease acting upon any advice given by us if you experience any pain or discomfort. In these circumstances, you must contact us as soon as possible.
3. Third persons:You must not provide our treatment program to any other person. We assume no duty of care in relation to any third persons.

8. LIABILITY

1. Statutory Terms:The laws in force in Victoria imply certain terms into contracts between consumers and businesses. These include warranties that our services are to be delivered with due care and skill, and that they are reasonably fit for the purposes for which they are intended. Such terms form part of this Agreement, and no part of this Agreement is intended to to exclude, restrict or modify those terms or our liability to you for breach of those terms.
2. Exclusion:Subject to sub-clause (a) above and our obligation under any law not to exclude or restrict our liability to you, we exclude all liability to you which is related in any way to your use of our physiotherapy services–

1. of whatever nature (whether any indirect, incidental, special or consequential loss or damage or otherwise, including loss of business or other profits); and
2. however arising (whether through the law of negligence or tort generally, breach of contract, breach of statutory duty or otherwise).

1. Limitation:Where liability cannot be excluded under sub-clause (b) above, any liability incurred by us in relation to our physiotherapy servicesis limited to $1,000 unless we specifically agree an alternative amount with you. We would be prepared to agree to increase the cap on our liability in return for you paying a higher fee for our physiotherapy services.

9. PRIVACY

The Privacy Policy located at    forms part of this Agreement.

10. Complaints

Please submit any complaints or feedback in writing via email to info@concussioncentral.com. We will respond to your email within 10 business days.

If you are not satisfied with our response to any of your requests or complaints you can refer your complaint to the Federal Privacy Commission.

Telephone : 1300 363 992

Address : Director of Complaints
Office of the Federal Privacy Commission
GPO Box 5218
Sydney NSW 1042

11. GOVERNING LAW

This Agreement is governed by the laws in force in the State of Victoria, and you submit to the jurisdiction of the courts in that State. All clients who reside outside of the State of Victoria and choose to engage in telehealth sessions with Concussion Central must submit to the jurisdiction of the courts of the State of Victoria.

12. DEFINITIONS

In this document and the documents incorporated by reference, the following terms have the following meanings unless the context clearly requires otherwise:

“Agreement” means the terms and conditions of purchasing our therapy services as set out in this document and the documents incorporated by reference;

“Business Days” means any day other than a Saturday or a Sunday or a day declared as a public holiday under the Public Holidays Act 1993 (Vic);

“Concussion Central” means us;

“Therapy services” means any health-related services (inclusive of medical, physiotherapy, speech and language therapy, occupational therapy, psychology, neuropsychology and exercise physiology) provided by us in return for a fee including any assessment, diagnosis, advice or treatment program; and

“Web site” means the web site located at the domain “concussioncentral.com” and on all sub-domains, folders and sub-folders on this domain.

13. INTERPRETATION

In this document, unless the context clearly requires otherwise:

1. The terms “we”, “us” and “our” are references to are provided via this web site, which is owned and operated by Concussion Central (ABN 43 632 231 020), our successors and assignees;
2. Words defined in the singular have the corresponding meaning in the plural;
3. Reference to a “person” includes a reference to a corporation, association or other entity;
4. Reference to a “written request” means a request submitted to us by email, by post, by fax or using the “contact us” form on the web site;
5. Reference to the “Parties” means both you and us; and
6. All monetary amounts are expressed in Australian dollars.